FAQ

We try our best to provide the best service. Get your Answer if you have following questions

The Challenge

Our challenge to provide best, stable and quality service

The Solution

We have slolution for IPTV service for all kind of IPTV devices

FAQ


FAQ 1: What Streamline Subscription?

Streamline subscription provides you m3u playlist link that is useful for smart tv app or any other IPTV supported app. Streamline also provide you stream username and Stream password that can be usable on our Android app, available on home page and instructions page.

FAQ 2: What is MAG BOX/STB app subscription?

Our service is usable on almost all MAG BOX in the market. This subscription will activate your mac address in our system.

STB App is alternative of MAG BOX that useful in Android device. This subscription activate your mac address in our system.

FAQ 3: What is Streamline + Mag device subscription?

This package offer you use both streamline and mag device at the same time. You can use m3u playlist link and activate your MAG box with the one service.

FAQ 4: I am new and I cannot setup IPTV on my tv. Can you help me?

Our instructions page instructs you steps by steps how to configure it.  Please visit instructions page here. If you stuck anywhere you can contact us and open a ticket.

FAQ 5: Free Trial is expired. How I can keep watching?

If your free trial is expired and you want to continue watching, We suggest you upgrade your free trial subscription to a paid service. Simply log in to the client area, go to service page. You can see an upgrade option to upgrade your free trial.

FAQ 6: How to renew the subscription?

Our system generates the invoice a few days before the end of the subscription. You will be noticed per email as well. You can pay the invoice to renew the subscription by clicking on invoice link or in the client area. If recurring is applicable, our system will apply it to the invoice on the due date and renew your subscription insatntly.

FAQ 7: I susbcribed and paid, but service is not available. What I can do now?

If you place the order properly and pay also successfully, Our system generates the service automatically and send service info to your email. Please check your email or login to the client area to see the service status. If you have still problems, Please open a ticket and say details about the issue.

FAQ 8: What I do when see STB block on screen?

STB blocked appears when your subscription is not activated properly or expired. Please login to the client area and see the service status. If you didn’t add the mac address properly at the order page, Please open a ticket and provide the mac address to activate it properly.

FAQ 9: I use smart iptv app. Channels are suddenly not loading. What I can do now?

This is very common question about smart iptv app. One best solution is that please unplug the tv from electricity and plug again. If the subscription is active and channels added properly, it should work again.